SMARTER HOMES. EFFORTLESS LIVING. ✦ EXPERT HOME-AUTOMATION SUPPORT ACROSS PAKISTAN ✦ SMARTER HOMES. EFFORTLESS LIVING. ✦ EXPERT HOME-AUTOMATION SUPPORT ACROSS PAKISTAN ✦ SMARTER HOMES. EFFORTLESS LIVING. ✦ EXPERT HOME-AUTOMATION SUPPORT ACROSS PAKISTAN ✦ SMARTER HOMES. EFFORTLESS LIVING. ✦ EXPERT HOME-AUTOMATION SUPPORT ACROSS PAKISTAN ✦
ORION SMART HOME / HELP CENTRE

Answers for a smarter home.

Explore clear answers about smart devices, compatibility, installation, ordering and support.

THE ORION GUIDE

Frequently asked questions

19 questions
01 / THE ESSENTIALS

Smart devices

Discover what fits your home

3 QUESTIONS
What smart-home products can I explore at Orion?

Explore the available smart switches, lighting, control panels, curtain devices, sensors and other connected-home products in our collections. Each product page is the best place to check its current specifications and availability.

What is the difference between Wi-Fi and Zigbee devices?

Wi-Fi products connect through a compatible wireless network. Zigbee products typically communicate through a compatible Zigbee gateway. The setup, app and functions depend on the specific device, so check its product page before ordering.

Can a smart device still work manually?

Manual control depends on the product. Many smart switches include a physical control, but behavior during a network or power outage varies. Review the product specifications or ask us about a particular model.

02 / THE ESSENTIALS

Compatibility

Connect with confidence

5 QUESTIONS
Do I need a hub for a Zigbee device?

Most Zigbee devices require a compatible Zigbee gateway to connect to an app and use their smart features. Confirm the device protocol and supported gateway before you buy.

Will these devices work with Alexa or Google Assistant?

Voice assistant support is model and ecosystem specific. Check the individual product listing for supported assistants, app and gateway requirements, then confirm your planned setup if you are unsure.

Does a smart switch need a neutral wire?

Wiring requirements differ between switch models. Some require a neutral wire while others may have different installation needs. Match the product wiring diagram to your existing circuit and consult a qualified electrician.

Can I mix MOES, Zigbee and Wi-Fi products?

MOES is a brand, while Zigbee and Wi-Fi describe connection methods. Products from different brands may work together only when their gateway and app ecosystems support them. Share your existing hub details with us before ordering if interoperability matters.

What happens to a smart device if my internet disconnects?

Behavior varies by model and setup. Local physical control, schedules, gateway functions and remote app access may behave differently when the internet is unavailable. Check the product documentation for the exact device.

03 / THE ESSENTIALS

Installation

Plan the right setup

4 QUESTIONS
Should I install a smart switch myself?

Electrical installation should be carried out by a qualified electrician. Before installation, check voltage, load, neutral-wire requirements, wall-box size and the manufacturer’s wiring instructions for your model.

How do I choose the right smart switch or dimmer?

Start with the number of gangs, your circuit and neutral-wire arrangement, the connected load, your wall-box dimensions, and the required app or hub. A dimmer also needs a compatible dimmable light source. Send us your requirements if you would like help narrowing the options.

Will a smart curtain motor fit my current curtains?

Fit depends on your curtain track or rod, available power, dimensions and the motor kit. Check the product listing and share photos or measurements of your existing setup before ordering.

How do I pair a new smart device?

Follow the pairing instructions supplied for the exact model and connect it through its supported app or gateway. If pairing fails, verify power, network or hub compatibility and reset steps in the product guide.

04 / THE ESSENTIALS

Orders & delivery

From checkout to your doorstep

4 QUESTIONS
How do I place an order?

Open a product, select any available options and quantity, add it to your cart, then follow the checkout steps. Your order details and available payment methods are shown before you confirm the order.

Which payment methods can I use?

Please use the payment methods displayed at checkout for your order. If a manual transfer or mobile payment option is available, follow the instructions shown there and include your order number when sending payment confirmation.

How can I track my order?

Open the Order Tracking page and enter the courier tracking number from your dispatch confirmation. Tracking information becomes available when the shipment has been handed to the courier and its first scan appears.

When will my order arrive?

Delivery timing depends on the product, destination and courier. Review the shipping information at checkout and any tracking updates shared after dispatch. Contact us with your order number if you need help.

05 / THE ESSENTIALS

Warranty & support

We’re here when you need us

3 QUESTIONS
How do I check the warranty for a product?

Warranty coverage and duration may vary by product. Review the terms on the individual product page and any warranty information supplied with the item, or contact us with the product name for clarification before ordering.

Can I request a return or exchange?

Return and exchange eligibility depends on the store policy and the condition of the item. Check the published return policy and contact us with your order number and details so we can explain the next steps.

How can I get help choosing devices for my home?

Use the Contact page or the WhatsApp button below. Tell us the room, the devices you already use, your preferred protocol and what you want to automate. We can then help you identify suitable products to review.

PERSONAL SUPPORT

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